Shipping

 

To ensure your order arrives as quickly and reliably as possible, we are using courier services whenever available. Due to increased shipping and delivery costs, our pricing has been updated to reflect current freight and courier rates. We appreciate your understanding and will continue to provide the most efficient shipping options for our customers.

 

To Our International Customers:

 

We do not collect any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. Karen Brodie Designs is not responsible for those charges. For further information please refer to your local customs agency.

 

For stoles: The cost of shipping includes full tracking through either Canada Post or a chosen courier, as well as insurance through Karen Brodie Designs. Please contact us with any questions you might have.

 

Refunds and Exchanges

 

We are certain you will be more than happy with your purchase, but if you are not satisfied with our work, Karen Brodie Designs will accept an item in re-saleable, mint condition. A refund will be given once item has been returned at the purchaser's expense. Custom items are final sale. Contemporary art is final sale. 

 

Please ensure you have ordered accurately the length of stole you may require or correct dimensions of art print you want. We describe all items, through photography and description, as accurately as possible. If you have any questions about a particular listing, please be sure to contact us prior to purchase. If for any reason you are not completely satisfied with one of our products please contact us for resolution of your concerns.

 

We will replace your purchase or offer a store credit in the event of damage during shipping. Please send us photos if such an unfortunate event occurs within 48 hours of delivery as we will need documentation of the damage. All of our items are packed very carefully to ensure they arrive safely!